CRISIS KIT PRO™
Crisis playbook — free

An ex-employee is making allegations.

This is the most emotionally charged scenario there is — and the one where the wrong sentence does the most legal damage. The discipline: you address the process, never the person.

First: the next 15 minutes

Screenshot everything, loop in counsel if legal rights are even possibly at stake, and brief your team on one rule: nobody comments but the named spokesperson.

Say nothing publicly yet. Nothing you publish in the next 15 minutes fixes this — but one wrong sentence lasts forever. Then:

Score the severity — free, 2 minutes
What NOT to do
  • Discuss the person, their performance, or their motives publicly — privacy and defamation risk live here
  • Let anyone on the team reply, subtweet, or 'contextualize' in the thread
  • Admit or deny specifics before counsel has seen them
Your likely lane

Usually counsel-first if legal rights are implicated — otherwise a narrow Acknowledge: 'we take this seriously, a formal review is underway, we handle people matters privately.' Never the details. Never the person.

Not sure which lane? Run the 60-second lane picker →

This page is the first aid kit. The full system is the hospital.
The Crisis Kit Pro™ gives you the fill-in-the-bracket templates for this exact scenario, the six-factor severity calculator, the approval workflow, and the hour-by-hour plan — $149 USD one-time payment.
Get Crisis Kit Pro — $149 USD pilot

Other scenarios:

A negative review is going viralA journalist wants comment by morningProduct outage or failureYou made a public mistakeA co-founder dispute is going publicAnnouncing layoffs because of AI

Educational guidance, not legal advice. If safety, money, data, or legal rights are at stake, involve qualified counsel before any public statement.