This one feels existential because it might be. The rule above all rules: there is no public version of this story where you win by talking more.
Aligned silence: agree with your co-founder (or decide alone) that nothing goes public from either side while counsel works. Screenshot everything. Brief your team: no comment, anywhere.
Say nothing publicly yet. Nothing you publish in the next 15 minutes fixes this — but one wrong sentence lasts forever. Then:
Counsel-first, almost always. Publicly: a single minimal acknowledgment at most, only if silence itself is becoming the story. Everything real happens privately, through lawyers and mediators.
Not sure which lane? Run the 60-second lane picker →
Other scenarios:
A negative review is going viralA journalist wants comment by morningAn ex-employee is making allegationsProduct outage or failureYou made a public mistakeAnnouncing layoffs because of AI
Educational guidance, not legal advice. If safety, money, data, or legal rights are at stake, involve qualified counsel before any public statement.